Cadence Lift Support
Find answers to common questions, or reach out directly.
Frequently Asked Questions
How is the suggested weight calculated?
Cadence Lift looks at your most recent prior session for that exercise and uses the top set as the anchor. The label under the suggestion tells you exactly where the number came from ("from yesterday," a specific date, or "starting estimate" if you have no history). Warmup sets are excluded from the prediction anchor.
My Apple Health or Health Connect data isn't syncing
On iPhone, open the iOS Settings app, then Privacy & Security > Health > Cadence Lift and confirm read and write permissions are granted for Body Weight and Workouts. On Android, open the Health Connect app (or reach it through your device's privacy or app settings) and check App permissions > Cadence to confirm the relevant permissions are granted. Cadence Lift writes a workout when you finish a session, and writes a body-weight entry when you log one inside the app.
My rest-timer notification didn't fire
On iPhone, confirm notifications are enabled in iOS Settings > Notifications > Cadence Lift. On Android, check Settings > Apps > Cadence Lift > Notifications, and allow background activity (turn off battery optimization for the app) so the alarm can fire. Cadence Lift schedules a local notification when you start the rest timer, so the alert fires even with the app backgrounded. Focus / Do Not Disturb modes on either platform will silence it — that's the OS doing what you asked it to do.
Can I import workouts from another app?
Export a CSV from Strong to import on iPhone or Android. The iPhone app also supports Hevy and FitNotes CSV exports. Keep the original export and review the imported exercises before using them as your next workout's starting point. Import options can differ by app version and platform.
How do I add workout effort to Apple Health?
On iPhone, the end-of-workout effort prompt lets you record how hard the session felt. With the relevant Apple Health permissions, Cadence saves that effort with the workout for Training Load. You can turn the prompt off in Settings > Health. This iPhone feature is separate from Android's Health Connect integration.
How do I export my data?
For a complete backup, open Settings > Data and export a JSON file, then save it to a destination you control. Import that file on a clean device to restore supported app data. To share one finished session instead, open it in History and use the share button for an image, Markdown, text, or JSON.
Do Communities need an account, and how do I keep it safe?
Workout logging never needs an account. Communities are optional and create a separate community account with no email address. Save its private recovery code somewhere safe: it is the only way to get back in on a new phone, because the community account does not travel in a JSON backup. To add a second device, use Link another device under Account & devices in Communities. Never send your recovery code, a device linking code, or a web sign-in code in a community message or a support email.
How do I sign in to Communities in a web browser?
Start the sign-in in the browser, which shows a short single-use code. On a phone already signed in to Communities, choose Sign in on the web, enter the code, and review the request before approving it with your phone's screen lock. Approve only a request you started yourself. To sign a browser out, open Account & devices and then Web sign-ins, where you can sign out one browser or choose Sign out all browsers. A browser can read and post in your groups, but sharing choices, workout sharing, joining, leaving, and devices are managed only in the app.
Where is my data stored?
Locally on your device — SwiftData on iPhone and Room on Android. On iPhone, Live Activities use a transient rest-timer relay. The optional AI Coach sends training context only after you choose Turn on the coach and when you message it. Anthropic's Claude answers it and deletes that content within 30 days by default; safety-related retention exceptions are described in the privacy policy. If Claude cannot answer, Coach shows an error you can retry; it does not send the request to another AI provider. Optional Communities store account and group information on our service. Shared messages, posts, comments, and selected workout shares expire after at most 90 days; account and group records have different retention described in the privacy policy. Version 1.2 creates no new iCloud workout backups or hosted workout links. See our privacy policy for details.
What does Cadence Pro unlock, and how do subscriptions work?
Cadence Pro unlocks AI Coach. Workout logging, routines, history, stats, watch companions, health integrations, and data export remain free, and the app has no ads. Monthly and yearly subscriptions renew automatically unless you cancel through the App Store or Google Play. Current local prices and renewal terms appear in the store purchase sheet before you confirm. Restore Purchases requires the same store account and platform where you subscribed; Apple and Google purchases do not transfer between stores. Deleting Cadence does not cancel a subscription.
Can I sync between my iPhone and iPad?
Continuous phone-to-phone or iPhone-to-iPad sync is not available. To move your history, export a user-owned JSON file from Settings > Data and import it on the new device. If you used Cadence 1.1.x's former iCloud-backup feature, 1.2 includes a temporary read-only recovery screen so you can restore that archive locally and export JSON. A paired Apple Watch communicates with its iPhone through WatchConnectivity.
My Apple Watch isn't showing the workout
On the iPhone, open the Watch app and confirm Cadence Lift is installed under My Watch > Installed on Apple Watch. If you don't see it, tap Install. The Watch app needs the iPhone app installed first; uninstalling the iPhone app removes the watch companion. Heart-rate features additionally require granting HealthKit permission on the watch the first time you start a session there.
I lost a set I just deleted
Look for the "Undo" toast at the bottom of the screen — you have five seconds to tap it after deleting. After that, the delete is permanent (the next session won't have it, but the current session does).
Contact
Hit a bug, have a question, or want to suggest a feature? Get in touch.
When contacting us, please include:
- Your device model (iPhone, Android phone, or watch)
- OS version (iOS, watchOS, Android, or Wear OS)
- Cadence Lift version (Settings → About)
- The Support ID shown by Settings → Contact, when relevant
- What you were doing when the issue happened