Cuzzles Support
Find answers to common questions, or reach out directly.
Frequently Asked Questions
How do I turn a photo into a puzzle?
Pick any photo from your library and Cuzzles cuts it into a real interlocking jigsaw right on your device. You choose the piece count: 12, 24, or 48 pieces on the free tier, or 96 pieces with Premium. Creating puzzles from your own photos is unlimited, even on free.
Where are my photos and puzzles stored?
Entirely on your device. Puzzles are cut and stored locally, there is no account, and gameplay is fully offline. Your photos never leave your device. See the privacy policy for the full picture, including how ads on the free tier work.
How do I delete my data?
Because everything lives on your device, uninstalling Cuzzles deletes all of its data: puzzles, progress, completions, favorites, and streaks. There is no server-side copy for us to delete, because we never had one. Deleting a puzzle inside the app never touches the original photo in your library.
I bought Premium. How do I restore it on another device?
Cuzzles Premium is tied to the store account used to buy it, not to one device. Install Cuzzles on a compatible device, sign in with the same Google Play or App Store account, and use Restore Purchases in Settings. Purchases do not transfer between Google Play and the App Store. Any Apple Family Sharing eligibility will be shown on the App Store product page.
Why does the iPhone app ask for permission to track?
The free tier is supported by ads from Google AdMob. On iPhone and iPad, iOS shows Apple's App Tracking Transparency prompt before the advertising identifier can be used for personalized ads. As the prompt itself says: Cuzzles uses this to show more relevant ads, and the app works fully either way. Ads stay non-personalized if you decline. Premium removes ads entirely, and the prompt with them.
My daily-puzzle reminder isn't showing up
The reminder is an optional local notification. On iPhone or iPad, check Settings > Notifications > Cuzzles and confirm notifications are allowed. On Android, check Settings > Apps > Cuzzles > Notifications. Focus and Do Not Disturb modes on either platform will silence it. The Daily Puzzle itself works fine without the reminder. It's just there to protect your streak.
I closed the app mid-puzzle. Did I lose my progress?
No. Every puzzle autosaves as you play. Reopen the puzzle and every piece, including joined groups, is exactly where you left it. There are no timers, so nothing expires while you're away.
Can I share a finished puzzle?
Yes. When you finish a puzzle you can share or save the completed image using your device's standard share sheet. You decide where it goes; Cuzzles itself never uploads it.
Contact
Hit a bug, have a question, or want to suggest a feature? Get in touch.
When contacting us, please include:
- Your device model (iPhone, iPad, or Android device)
- OS version (iOS, iPadOS, or Android)
- Cuzzles version (shown in the app's settings)
- What you were doing when the issue happened