Merge Mochi support

How do I play?

Drag matching mochi together to merge them into a bigger mochi. Work through 24 trays, try the daily challenge, or play Pile-Up and keep the pile below the line. Shake, Pop and Magnet help you make room. Open Menu for your modes, goals, album and settings; Upgrades sits below the tray.

Can I play offline?

The game works offline and needs no account. Ads, purchases, restores and fresh purchase checks require a connection. A rewarded Continue is available only when its ad is ready; players with recognized Remove ads ownership can continue without an ad.

How does Remove ads work?

Open Menu → Settings → Ads → Remove ads. The App Store or Google Play displays your local price before you confirm. This is a one-time purchase, not a subscription. It removes full-screen ads and makes the one Continue in a Pile-Up run available without watching a rewarded ad. Purchases do not add coins, solve trays or unlock all skins.

How do I restore a purchase?

Use the same Apple Account or Google Account that bought Remove ads, connect to the store, then choose Restore purchase in Menu → Settings → Ads. App Store and Google Play purchases are separate. Restoring a purchase does not restore missing game progress. If payment is pending, wait for the store to confirm it rather than buying again.

Refunds and missing purchases

Apple and Google handle refunds. If the store reports that a purchase is no longer owned, ads may return. If an eligible purchase does not restore, email us the app version, device model and what happened. Do not send payment-card details or passwords.

Where is my progress?

Progress is saved on this device. Your device’s backup or transfer service may include it if enabled, but Merge Mochi has no account-based cloud save or cross-platform sync. LightPath cannot retrieve a missing save. Reset all progress in Settings erases your game progress; it does not refund Remove ads.

Sound, haptics and accessibility

Check Sound, Music and Haptics in Settings and your device volume. Haptics depend on device hardware. Settings also offers reduced motion, colorblind-friendly shapes and larger text. VoiceOver and TalkBack provide actions for merging without dragging. Tell us your device and accessibility settings if a control is difficult to use.

Advertising choices

When available, Menu → Settings → Ads → Ad privacy choices reopens Google’s consent options. Your device settings also control tracking or advertising identifiers. The privacy policy explains advertising, purchases and local data.

Contact us

Email [email protected] with the app version, device model, operating system version, game mode and steps that led to the problem. If you attach screenshots, remove personal information first.